English Costumer Care Consultant
Location : Bandung, Indonesia
Responsibilities:
Reporting to the General Manager, your responsibilities will include but not limited to:
- Answering customers incoming calls
- Processing customer orders into Database
- Data Entry and updating Database
- Liaising with internal staff and other internal departments
- Provide Administration Support
- Other Administration duties as required
- Maintaining agreed Key Performance Indicators
Requirements:
Technical competencies required for this role include:
- Excellent English – both written and verbal
- Multi-tasking skills
- Minimum 40 WPM keyboard
- Proficient computer knowledge including Microsoft Office Suite (Word, Excel)
- High level detail response to email inquiries
- Problem solving abilities
- Dealing and pacifying irate customers
- Exceptional verbal & written communication skills
- High level of customer service – displaying empathy, patience and listening skills
- Capacity to learn new technology and processes quickly
- Capacity to work with service related KPIs
- Communication skills: verbal, written and listening
- Exemplary grammatical skills
- Fresh graduates are welcome to apply.
To be considered for this opportunity, you must be able to demonstrate or possess the following:
- Time management skills
- Ability to work under pressure
- Ability to learn new concepts and systems quickly
- Motivated by targets and enjoy working in a team environment
- Public Speaking
- Ability to confidently communicate to a group on short notice
- Leadership - The ability to step up and be viewed as a leader (personal presentation and leading by example)
- Self Awareness and ability to accept feedback
- Strong coaching and/or interpersonal skills (you must be a people person)
- Previous experience within a call centre is preferred but not essential.
management@ptpadi.com
Before December 26th 2012
