Lowongan Kerja QUALITY CONTROL PT PRIMA ALIH DAYA INTERNATIONAL Bandung Terbaru Februari 2013

Lowongan Kerja QUALITY CONTROL PT PRIMA ALIH DAYA INTERNATIONAL Bandung Terbaru Februari 2013 - PT. PRIMA ALIH DAYA INTERNATIONAL or PADI is a Business Process Outsourcing company in Bandung, hold a partnership with one of leading CRM (Consumer Relation Management)  company in Australia. Opening position as English Call Agent Quality Control.

Candidates must be highly motivated, a team player, hard worker, creative, attention for details, able to work for exciting projects.

ENGLISH CALL AGENT QUALITY CONTROL

Location : Bandung, Indonesia

Responsibilities: 

Reporting to the Contact Service Manager, your responsibilities will include but not limited to:

1. Conducting quality control for overseas call agents
2. Ensure call agent in maintaining contact centre standardization
3. Conducting regular training in regards to develop skills and knowledge on CRM
4. Operate supporting technologies related to CRM
5. Other Administration duties as required
6. Maintaining agreed Key Performance Indicators

Requirements:

Technical competencies required for this role include:

1. Attention to details
2. Excellent English – both written and verbal
3. Multi-tasking skills
4. Minimum 40 WPM keyboard
5. Proficient computer knowledge including Microsoft Office Suite (Word, Excel)
6. High level detail response to email inquiries
7. Problem solving abilities
8. Exceptional verbal & written communication skills
9. High level of customer service – displaying empathy, patience and listening skills
10. Capacity to learn new technology and processes quickly
11. Capacity to work with service related KPIs
12. Communication skills: verbal, written and listening
13. Exemplary grammatical skills
14. Fresh graduates are welcome to apply.

To be considered for this opportunity, you must be able to demonstrate or possess the following:

1. Time management skills
2. Ability to work under pressure
3. Ability to learn new concepts and systems quickly
4. Motivated by targets and enjoy working in a team environment
5. Public Speaking skills
6. Ability to confidently communicate to a group on short notice
7. Leadership - The ability to step up and be viewed as a leader (personal presentation and leading by example)
8. Self Awareness and ability to accept feedback
9. Strong coaching and/or interpersonal skills (you must be a people person)

Email your CV to:

management@ptpadi.com 

Before February 17th 2013

source : http://id.jobsdb.com/ID/EN/Search/JobAdSingleDetail?jobsIdList=200003000588911